OUR MISSION

Euroconsumer Bureau’s main objectives are to defend consumers’ rights, to advice Spanish and foreign people and to inform residents or tourists in Spain who are not aware of their rights as consumers.

We are experts in legislation on consumption, and therefore we are able to help consumers in Spanish, Englis

OUR JOB

If you have a conflict with a Spanish enterprise or a private individual, we can provide the information you need to claim your rights and fulfil your necessities.

We work through mediation/conciliation to settle out of court but we also draw up legal documents  and file lawsuits and undertake arbitration in consumer affairs tasks to solve problems in a friendly way by writing legal documents and claims. We are also experts in consumption arbitration. If it is necessary to initiate legal proceedings we are able to represent you in court or put you in contact with a law firm to settle your dispute. In case that you need legal proceedings, we can represent you in court or contact you with the offices able to solve your conflict.

We also assist Spanish people or Spanish residents who may have had problems in a foreign country on where to seek help and how to settle disputes. solve their conflicts.

Similarly, we carry out administrative proceedings to help foreign people who do not know the language and need support or advice.

OUR SERVICE

Euroconsumer Bureau offers a fast, efficient and personalised service (in 48 hours), keeping costumers clients informed on the status of their case.

We recommend you use our services not only when you have having a problem, but also before making any decision in order to prevent possible frauds.